We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or refund under the following conditions:

Conditions for Return
• You may request a return within 7 business days of receiving your order.
• The item must be unused, undamaged, and in its original packaging.
• Proof of purchase (invoice or receipt) is required.

Non-Returnable Items
• Personal care, cosmetic, or perishable products.
• Customized or personalized items.
• Products damaged due to misuse by the customer.

Return Shipping Costs
• If the return is due to a product defect or our error, the shipping cost will be covered by us.
• In all other cases, the return shipping cost is the responsibility of the customer.

Refund Method
• Once we receive and inspect the returned item, your refund will be processed within 7 business days.
• Refunds will be issued to your original payment method or store credit.
• Exchange for another product is also available upon request.

How to Request a Return

To initiate a return, please contact our Customer Support team at support@fluffypetstore.net